Terms and conditions

Please read these terms and conditions thoroughly before making a purchase. 

You can contact us by email:- contact@msmshop.co.uk or call 01803 221314 (Mon - Fri, 9.30am - 4pm)

The information provided on this site is intended for your general knowledge only and is not a substitute for professional medical advice or treatment for specific medical conditions. Always seek the advice of your doctor or other qualified health care provider with any questions you may have regarding a medical condition. The information on this website is not intended to diagnose, treat, cure or prevent any disease.

Returns & Refunds Policy:
 By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Please check your goods upon receipt. In the unlikely event that they aren't in excellent condition, your order is incomplete or is not what you ordered, you must notify us by phone or email within 7 days of receipt and we will replace faulty or missing items.

Please note that for every order we will use the address supplied to us with your order - unless we have been notified of a different address for that order. Please do not assume that as we have sent a previous order to a different address, that we will do so for your next order - unless we have confirmed that we will. 

Please note that the responsibility for the product(s) becomes the customer's upon delivery. You will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

When exercising the right to cancel during the cooling-off period, goods are to be returned at the customer's expense. However, refunds are not dependent on the goods being returned. If goods are not returned to us after a customer has exercised the right to cancel, we require that they are made available for collection. The direct cost of collection will be deducted from the refund. You will remain liable for the cost of any goods that are not returned or made available for collection. We will pay the refund to your original payment card within a maximum of 30 days from the date of cancellation. Where a returned item forms part of a larger order, only the proportion of the delivery charge applying to that item will be refunded.

Items must be returned using recorded or registered delivery and the costs of return postage and packaging are the customer's responsibility in accordance with distance selling regulations. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method that requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery).

To cancel your purchase within this seven-working-day cooling-off period, please email contact@msmshop.co.uk package the relevant item(s) securely and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you. As soon as we receive your cancellation notice, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge (we cannot refund any priority, express or courier component of the postage charge).

We want you to be happy with your purchase so please check that it meets with your approval within the cooling-off period. We do not accept returns of unwanted goods after this period has elapsed unless they are faulty.

If you are ordering from outside the EU, the Distance Selling Regulations do not apply and you will not be entitled to a full refund if you wish to cancel. If you wish to cancel an order from outside the EU please contact contact@msmshop.co.uk.

If you are ordering on behalf of a business the Distance Selling Regulations do not apply and our contract of sale with your business is complete when you accept delivery of the goods. It is important that you select the correct product for your needs as you will not be entitled to a full refund if you wish to return the goods. We do not normally accept the return of goods bought by a business unless the product is new and in its original, unopened packaging.

Returns 
Please ensure when returning goods that you use a reputable delivery service that can provide evidence that they have delivered the goods back to us. We can arrange a reasonably priced courier collection service for larger items, please contact us for details. Please ensure that items for return are packed with sufficient care to ensure damage does not occur in transit. We will not accept responsibility for damage to returned items caused by insufficient packaging. In most cases, sufficient packaging means inside a strong cardboard box with adequate internal cushioning around the product. If you would like any advice on this please contact contact@msmshop.co.uk

For items personalised or made up to a customer's specification we are unable to except returns or refund this is in accordance with distance selling regulations. This includes our cakes or any product that has been opened and cannot be returned, sealed in its original packaging.

For more information on your right to withdraw from your purchase within the seven working day cooling-off period, please visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/consumers/buying-selling/distance-selling/index.html
For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: http://www.consumer.gov.uk/consumer_web/shopping.htm#4

Your purchase of a product or products from New Horizons dictates that you agree to be bound by our terms and conditions.

 

Status of supplements


MSM is recognised as a nutrient, not a medicine.

Glucosamine Sulphate and Glucosamine Hydrochloride are recognised as dietary supplements not medicines.

Therefore it is clearly understood that the information displayed on this web site and product container labels is strictly for general guidance purposes only.

The information given herein or on product labels is not intended to replace the advice given by your own G.P. Or your chosen registered nutritionally orientated health care provider, or, in the case of animals, your Vet.

You agree that :- You will not use the information given on this Web site, or on the product containers, or on any accompanying product information on leaflets, or in downloads or in Email or Emails, as medical advice.

You understand that :- In regard to MSM, the Doctors quoted on this web site and in the book quoted further below, insist that you first seek the advice of your own GP or chosen registered health care provider before taking MSM particularly if you are suffering from a health complaint or condition. Your GP or chosen registered health care provider will have knowledge of your medical history and should be able to advise you appropriately.

(If your G.P. or chosen registered health care provider, or vet is not aware of Methylsulfonylmethane (MSM), suggest a copy of "The Miracle of MSM - The natural solution for pain" Co-authored by a nutritionist and two doctors who have gained wide recognition for their medical contributions to non-drug pain relief.)

For details of the the book: Click Here

You agree that :- In all circumstances you will first seek the advice of your own G.P. or chosen registered health care provider and ask his or her opinion.

You agree that :- You will not discontinue your current medication without first seeking the advice of your G.P. or your chosen registered health care provider.

Suggested Use


Suggested use charts have been added to this site for general guidance purposes only. They are based on books and the verbal testimonies of many peoples use of supplements. However, individuals may respond to a given supplement or combination of supplements in different ways, therefore it is an individuals responsibility how much or little he or she takes and we cannot be held responsible for your use of supplements, or suggested use charts, or any conditions or circumstances arising from their use.

You agree that :- You will not hold New Horizons or Raw Living Ltd, it's proprietor, or any of its employees, volunteers or agents responsible for any conditions or circumstances arising from your use of the supplements we supply, neither will you, or any agents or third parties acting on your behalf, make any claims against us what-so-ever.

Horses Dogs and Pets


The above terms and conditions also apply to the use of supplements for Horses, Dogs and Pets. In the case of animals the term"GP" and phrases "Chosen registered health care provider" should be replaced by Vet.

The views, observations and opinions expressed about MSM and other supplements are those of ourselves and do not necessarily represent the views of their respective manufacturers.

We reserve the right to change or update the terms and conditions stated herein without prior notice - Please check this web site for the latest version.

Disclaimer


TO THE FULLEST EXTENT PERMITTED AT LAW, New Horizons (Raw Living Ltd) IS PROVIDING THIS WEB SITE AND ITS CONTENT ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, New Horizons DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.

Price and availability information may be subject to change without notice.


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