Refunds

Right of Cancellation


The United Kingdom's Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation. If you wish to cancel your order please either write to us at RAIN Nutrience Ltd, Trinder House, Free Street, Bishops Waltham, Southampton, SO32 1EE, United Kingdom, or email us with details of your cancellation. If you have already received the products you must carefully repackage and return them to us at the returns address as shown. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products once we have received and checked that they are in a re-saleable condition. We will not refund any postage costs incurred.

We are a small business and will do our utmost to resolve any issues. If you are not absolutely delighted with your retail purchase for any reason whatsoever, simply return it to us, unopened, and we'll return your payment immediately

No quibble, No questions, No fuss! This will not affect any statutory rights you may have.

Damaged Goods


We will take great care to ensure that you receive your goods in perfect condition. However, if your order is damaged, please call us on 01803 221314 within 3 working days of receipt of your order. We will either replace the order or arrange a refund as appropriate. We will also pay you the cost of the return postage .Returns Address:

RAIN Nutrience Ltd, Trinder House, Free Street, Bishops Waltham, Southampton, SO32 1EE, United Kingdom.

For all goods returned, we recommend that you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery) as you will be responsible for the goods until they are received by us.