Tel : 01803 221314,   Intl : +44 1803 221314
 
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Refunds

Right of Cancellation


The United Kingdom's Distance Selling Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation. If you wish to cancel your order please either write to us at Raw Living Ltd, Trinder House, Free Street, Bishops Waltham, Southampton, SO32 1EE. United Kingdom, or email us with details of your cancellation. If you have already received the products you must carefully repackage and return them to us at the returns address as shown. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the cancelled products once we have received and checked that they are in a re-saleable condition. We will not refund any postage costs incurred.

No Quibble (In addition to your statutory rights)

We are a small business and will do our utmost to resolve any issues. If you are not absolutely delighted with your retail purchase for any reason whatsoever, simply return it to us and we'll return your payment immediately

No quibble, No questions, No fuss! This will not affect any statutory rights you may have.

Damaged Goods


We will take great care to ensure that you receive your goods in perfect condition. However, if your order is damaged, please call us on 01803 221314 within 3 working days of receipt of your order. We will either replace the order or arrange a refund as appropriate. We will also pay you the cost of the return postage .Returns Address:

Raw Living Ltd, Trinder House, Free Street, Bishops Waltham, Southampton, SO32 1EE. United Kingdom

For all goods returned, we recommend that you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery) as you will be responsible for the goods until they are received by us.

Delivery Policy

Orders will be shipped Monday to Friday. All orders received before 1500hrs will be shipped on the same day. Orders after this time will be shipped on the next working day.

New Horizons ship in the UK by Royal Mail 2nd Class. New Horizons offer an upgrade to 1st Class for 1.50. UK Next Day service is available (with Royal Mail Special Delivery) for 5. Please note this is weekday delivery only. Larger orders over 2kg will be sent on Parcel Force's 48 hour service. An upgrade to Next Day is available on this service for 5.

For Europe and the rest of the world we will use airmail. Charges where applicable will be shown in the checkout section before payment is taken.

Deliveries that weigh over 2kg cannot be sent by airmail, and will cause our website to decline the order however we can ship by carrier (such as UPS), so please email your requirement to contact@msmshop.co.uk and we will contact you and make the arrangements.

Country Delivery Charges Estimated Delivery Time *
UK (Royal Mail 2nd Class) 1.95 within 1 - 5 Working Days
Europe / Rest of World (Airmail package service) Charged at cost. The checkout will calculate this for before payment is taken. Usually within 10 Working Days in Europe, rest of World may take slightly longer.



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